Refund & Return Policy

At Drip Diamonds Official, customer satisfaction and product integrity are our top priorities. This Refund & Return Policy outlines the conditions under which returns, refunds, or replacements may be offered. Our policies apply only in regions and jurisdictions where the sale and distribution of cannabis-related products are legally permitted.

1. Eligibility Requirements

Due to the nature of cannabis concentrates and the strict regulations governing them, we can only accept returns under specific circumstances.
To be eligible for a return or refund:

  • The item must remain unopened, unused, and in its original sealed packaging.
  • The product must be in the same condition it was received.
  • You must contact us within 48 hours of delivery to report any issues.
  • Proof of purchase (order number or receipt) is required.

For safety, compliance, and product integrity reasons, opened or used products cannot be returned under any circumstances.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately.

We will request:

  • A clear description of the issue
  • Photo or video evidence of the product and packaging
  • Your order number

Once verified, we will offer one of the following solutions:

  • A replacement product
  • A store credit
  • A refund (if applicable)

Issues must be reported within 48 hours of delivery to qualify for a resolution.

3. Non-Returnable Items

For legal, hygienic, and regulatory reasons, the following items cannot be returned:

  • Opened or used cannabis concentrate products
  • Products not purchased directly from dripdiamondsofficial.com
  • Items damaged due to customer handling
  • Clearance, promotional, or discounted items
  • Products purchased outside of legally permissible regions

4. Refund Process

If your refund request is approved, your refund will be issued to the original payment method.
Refunds may take 3–7 business days to appear depending on your bank or payment provider.

Shipping fees are non-refundable unless the error was caused by us.

5. Order Cancellations

Orders can only be cancelled before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled or modified.

6. Lost or Stolen Packages

Drip Diamonds Official is not responsible for:

  • Packages marked as delivered but not received
  • Packages delivered to an incorrect address provided by the customer
  • Lost parcels due to courier or address errors

Customers should contact the courier directly for assistance in these cases.

7. Legal Compliance

All purchases must comply with local laws and regulations regarding cannabis products.
By purchasing from our website, you confirm that:

  • You are in a jurisdiction where cannabis concentrate products are legally permitted
  • You meet the legal age requirement for your region
  • You agree to our terms and policies regarding safe and compliant purchasing

We reserve the right to refuse returns or refunds if any regulatory requirements are not met.

8. Contact Us

If you have questions or need assistance with a return or refund, our support team is here to help.

Email: [sales@dripdiamondsofficial.com]
Website: dripdiamondsofficial.com

We aim to respond to all enquiries within 24–48 hours.